Instant Interiors - FAQ
Instant Interiors FAQ
Thank you for stopping by on this page!
The following are questions and answers to help you navigate our service, and determine whether it is a good fit for you. If you have questions at any time, please let us know in the chat box in the bottom right corner!
How does it work?
We offer interior design on the fast track - most of our clients love furniture that looks & feels great, and that can be in their home in less than 3 months. As such, our design process is quick and streamlined to make it an easy and enjoyable process for you. We start by reviewing your questionnaire, and subsequently set up a call to discuss further, brainstorm ideas, share rates & fees and answer any questions you may have.
Next, we create a bespoke moodboard of inspirational images for you, capturing what we gathered in our call together, and hopefully giving you a glimpse of what your future home will look like! We keep taking notes in any conversation we have, and add it to your custom proposal, which you will be able to e-sign and set up your first payment for the design concept.
After our intro call, about a week later, we present our “mid concept” to you, and will note all your feedback on the initial selections/layouts we are presenting. Back at the studio, the team continues to finalize your concept over another week or so, and schedules your final presentation. You’ll get access to our design management program where you’ll be able to leave feedback on each piece we are presenting. You may as for revisions or more options of course, which we will present in the final review meeting, however, most clients start processing orders already after the final presentation.
Once you are ready to place orders, you’ll be asked to make a wire for the amount of the pro-forma invoice, and the procurement team will start ordering on your behalf, and keep a log of all purchases made. Accounting shares this log with you weekly so you’ll always know your status.
Any design elements that aren’t readily available for ordering, such as wallpaper, paint, millwork and the like, are handed over to our execution team. They are responsible for ensuring your vision is being implemented by the vendors that were selected for their respective involvement in the project. The execution manager is also who is on-site during installations of furniture and decor, while your designer works with you on the finer details you wish to address (artwork, accessories, etc.). Our designers stay involved in the installation process and come on-site to ensure the correct implementation.
We purposely divide our tasks by roles to ensure each team member can focus on what they do best (and enjoy doing the most!). At any time, you may contact anyone on the team to ask your questions.
How do you charge for your services?
We work with a mixed pricing model as we are able to offer every aspect of the project in-house (as opposed to other design firms that need to lease out space and much of the logistics).
A design concept fee covers the creative work on you project - the designers time as well as their expertise and creative contribution, and problem-solving skills. The design concept fee varies based on your scope of work. Additional design time that exceeds the concept is billed at $150/hour.
A procurement fee percentage is charged on top of every purchase we make on your behalf. This fee covers the service of ordering, tracking, receiving (at our warehouse), checking (entirely removing from packaging to ensure immaculate condition) and storing each piece we order for you, as well as processing claims, if needed.
The Execution fee is billed monthly and depends on how many vendors we are managing on your behalf, and to what extent.
Installations are billed by crew member per hour.
A detailed rate sheet can be shared upon request, however, it is most likely incomplete until after the design brief and when we have a clear idea of the project scope.
What kind of discounts do you get?
Because we started as a home staging company we have established relationships with a large range of vendors - offering various design styles and price ranges - to help us achieve our design goals. While there are some vendors who focus on retail and offer very slim discounts to all trade members, such as 5%, we have other vendors whom we work with regularly that provide us with 30-66% discounts on MSRP!
This means that, on average, our clients end up spending less than retail, and enjoy the comfort of having an entire team behind them who will handle every step of the way.
What do you charge for project management?
In our firm we refer to project management as “execution phase”. It encompasses the management and coordination with, for and on behalf of vendors to ensure the project is executed to perfection.
Our execution fees vary based on the scope of work presented in your proposal. Should you wish for us to oversee all aspects, it is considerably higher than when we are simply conducting a bi-weekly site visit to ensure the project is on track. Execution fees apply once the execution team gets the brief from the design team, and are billed monthly until the project is completed.
How long do you projects usually take from start to finish?
When we work swiftly, we can get you moved into your new home in as little as 6 to 8 weeks! In most cases, we are able to complete projects in 3 months. These projects usually do not require any sort of construction work, permitting or major changes to the property but furniture along with simple design features like wallpaper, paint and window treatments.
Projects that include construction work and more complex features automatically last longer. While timelines are out of our hands, we strive to help in keeping projects moving along for a swift completion!
Why should we choose to work with you?
Self-praise is not something we know much about; for us, each project and each client is unique and we are very lucky to have a team who represent this approach through and through. We want for your space to be the best it can be, and offer genuine feedback and ideas. We have one rule for feedback: don’t be polite, and one for pricing: be transparent.
Our core values very much revolve around the concept of transparency, ingenuity and teamwork. And this starts with the very first conversation: to us, a certain “chemistry” between you and us is key. We don’t take on just any project; if we feel that we wouldn’t be a good fit, we’ll be up front and can hopefully refer you to someone who can!
What design styles do you work with?
Most of our clients hire us to design contemporary, coastal, mid century modern, boho-beachy and transitional homes. You may find a selection of our projects in our design portfolio … if we may suggest - try to dive into the design category that best describes what you are looking for. It helps narrow the ideas and you are less likely to find things that aren’t interesting to you.
How do we get started?
The questionnaire below is a great way to get started! Once we receive it we will get back to you shortly with dates & times for a potential first onboarding call. The key for us is understanding you well, and ensure that our team can deliver your vision, and the questionnaire is our proven starting point.
Ready to get started?
If you haven’t yet, please fill in our short questionnaire to get an idea of the scope of your project.
Once submitted, our team will review and get back to you!